Delicate metal bead bracelet adorned with ash drop pearls and subtle stone embellishments.

EXCHANGE AND RETURN POLICIES:

At QRiUS, we strive to ensure you are completely satisfied with your purchases. We understand that sometimes you may need to exchange an item, and we aim to make this process as smooth as possible. Please note that QRiUS does not offer monetary refunds. Below is our policy for exchanges:

General Policy:

• Eligibility for Exchange: Products purchased online or from any QRiUS Outlet are eligible for exchange within 30 days of receipt. Jewelry products must be exchanged within 3 days of receipt.
• Condition of Items: To be eligible for an exchange, items must be unused and in their original condition with tags and intact packaging.
• Exchange Process: Exchanges are subject to stock availability. If the item you wish to exchange is not available, our customer service team will help you select an alternative product.

How to Request an Exchange:

• Online Purchases:

1. Contact our Customer Services Department at [email protected] to initiate your exchange request.
2. Send back the full parcel to the QRiUS online store. Please ensure that all items are packed securely to prevent any damage during transit.
3. Once we receive your returned items, we will process your exchange and send out the replacement items.

• Purchases from Physical Outlets:

1. Return the items to the same QRiUS Outlet from which they were purchased.
2. Our staff at the outlet will assist you with your exchange request on the spot.

Additional Information:

• No Exchange on Discounted Items: Items purchased on special offer or discount are not eligible for exchange.
• Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect item, please contact our Customer Services Department immediately to arrange a replacement.
• Contact Information: For any inquiries or assistance, please email [email protected]. Our customer service team is here to help.

Policy Changes:

QRiUS reserves the right to update this exchange policy at any time. Any changes will be communicated through our official channels and will be effective immediately upon posting.

By making your purchase with QRiUS, you agree to this exchange policy. Thank you for choosing QRiUS, and we look forward to serving you.