Terms & Conditions

Terms and conditions:

EXCHANGE AND RETURN POLICIES:

Qrius products are handcrafted & minor differences can occur from the photograph. In case of any quality issues, we will exchange the product within 30 days and jewelry products within 03 days of purchase, which is absolutely FREE of charge. Kindly make sure the product is unused & its original invoice, tags & packaging are carefully preserved.

To make an exchange request, contact our Customer Services Department at [email protected]. However, all exchanges are subject to stock availability. If you choose to exchange an item, please send back the full parcel to our Banani Flagship outlet and inform our Customer Services Department. We will revise and resend the full order.

QRiUS Jewellery Exchange & Claim Policy

Exchange Policy

• Fashion jewellery and nose pins cannot be exchanged.
• Only silver and pearl jewellery may be exchanged within 3 days of purchase, provided items are unused, clean, and returned in their original packaging with a valid receipt.

Claim Policy

• Claims are accepted only for silver and pearl jewellery in case of major manufacturing defects.
• To file a claim, visit any QRiUS store with the original invoice within 7 days of purchase. The item will be inspected and processed upon approval.
• Fashion jewellery and nose pins are not eligible for claims.

Terms & Conditions

• A valid cash memo is required for all exchanges and claims.
• Discounted items or items purchased during a sale period are not eligible for exchange, warranty, or guarantee.
• Damaged items must be returned to the store for any exchange or claim to be processed.
• Silver and pearl repairs are available for a fee and may take up to 45 days.
• Replacements depend on product availability. If unavailable, the value may be adjusted against a future purchase at the same store—no cash refunds.
• If the replacement item is of lower value, no refund or credit note will be issued.
• If the replacement item is of higher value, the price difference must be paid.
• Silver jewellery pricing may vary due to changes in local silver market rates and commodity inflation.

Note: QRiUS reserves the right to modify this policy at any time without prior notice.